When you subscribe to a product, a recurring payment plan is established at the time of purchase (it can be weekly, monthly, semi-annually, or annually). Payments will be made according to the agreed frequency, allowing you to keep your subscription active and enjoy your product.

Upon making payments, you will have full access to the product content. Our system automatically grants access based on payments made, providing a simple and easy experience.

If, at any time, you wish to cancel your subscription, you can easily request cancellation through our system. However, it is important to note that cancellation will not result in a refund of the amount invested, but will prevent future charges.

To cancel your subscription, follow the instructions below:

1. Access https://consumer.hotmart.com.
2. Select the product THESIGNIS.
3. Select Set up payment.
4. On the next screen, click Cancel your subscription.
5. Confirm the process by clicking Yes.

The possibility of obtaining a subscription refund only applies to the initial purchase transaction, provided it is still within the warranty period. If your transaction meets these requirements and you decide to request a refund after canceling your subscription, you can consult the article “How to request a refund for a purchase?” for more information about the process.

❯ Informações importantes:

• If you paid for your subscription in installments with a credit card, you will receive the remaining charges until the plan’s end date.
• If you follow the steps outlined in this article and still cannot find the cancellation option, it’s possible your product is a Smart Installment plan, not a subscription. With this payment method, it’s not possible to cancel pending payments. If you’d like to better understand this method, please see our article “How does a Smart Installment plan work?” for more information.